Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and bank holidays). Orders placed after 2pm (GMT) will be processed on the next working day.
During busy periods (e.g. sales, holidays), processing times may be slightly longer.
2. Shipping Rates & Delivery Times
United Kingdom
- Standard Delivery (Royal Mail): 2–5 business days
- Express Delivery: 1–2 business days
- Next Day Delivery: Available on orders placed before 13:00
Shipping costs are calculated at checkout unless otherwise stated.
International Shipping
We offer international shipping to selected countries.
- Europe: 5–15 business days
Shipping fees and delivery times vary depending on destination and will be calculated at checkout.
3. Free Shipping
We offer free UK standard shipping on orders over £50.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
5. Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- Postal service disruptions
- Customs processing (international orders)
- Adverse weather conditions
We are not responsible for delays caused by third-party couriers.
6. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
7. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) at:
📧 craftedprintsuk@gmail.com
We will work with the courier to resolve the issue.
9. Contact Us
If you have any questions about shipping, please contact us at:
- Email: craftedprintsuk@gmail.com
- Phone: 07414029039